Director of Operations

Job Title: Director of Operations 

Reports to: Executive Director 

Status: Full-time, Exempt 

Work week: Full-time weekdays; some weekends and evenings required             

Revised Date:    4/21/2025 

 

To apply: submit your resume and cover letter telling us why you are a great fit for this role; email katie@sebastopolseniorcenter.org. Applications will be reviewed on a rolling basis until the position is filled. 

 

About Us:
The Sebastopol Area Senior Center (SASC) is a vital hub for older adults in west Sonoma County. We provide engaging programs, essential services, and a warm, welcoming community where older adults can thrive. Our team is passionate, collaborative, and deeply committed to supporting aging with dignity, connection, and purpose. 

 

About the Role:
We are seeking a Director of Operations to join our leadership team and ensure the smooth, efficient, and strategic day-to-day operations of the Senior Center. This is a people-centered, hands-on role that involves supervising staff, supporting volunteers, managing facilities, and ensuring compliance across all operational areas. The Director of Operations also plays a key role in shaping systems, maintaining safety protocols, and supporting strategic goals that enhance the experience of everyone who walks through our doors. If you’re highly organized, a natural leader, and excited by the opportunity to support a mission-driven organization serving older adults, we’d love to hear from you. 

 

Key Responsibilities: 

Team Leadership & HR Support 

• Supervise front office staff and Harvest Café manager 

• Foster a positive, inclusive workplace where staff and volunteers are empowered to lead 

• Support recruitment, onboarding, training, and performance evaluation in collaboration with the Executive Director 

• Promote consistent and fair HR practices and ensure compliance with labor laws 

• Serve as a secondary leader to staff managing volunteers 

Center & Facilities Operations 

• Oversee daily center operations, including vendor relationships, inventory, IT systems, and facility maintenance 

• Ensure compliance with permits, insurance, HR documentation, and safety requirements 

• Maintain standard operating procedures and operational documentation 

• Provide coverage and support across departments when needed 

Membership & Rentals 

• Manage membership systems in collaboration with front desk staff 

• Monitor membership trends and improve the program experience 

• Coordinate scholarships and manage facility rentals outside business hours 

Strategic & Safety Planning 

• Identify operational needs related to facilities, equipment, and technology 

• Maintain emergency preparedness plans and safety protocols 

• Support long-term staffing and organizational structure planning with the Executive Director 

Additional Support 

• Collaborate with the Executive Director on fundraising tasks, compliance documentation, and strategic initiatives 

• Support The Legacy thrift store operations by creating and maintaining SOPs and documentation 

 

Supervisory Responsibilities:
Manages three staff: two front desk team members and the Harvest Café manager. Responsible for training, performance management, scheduling, and ongoing development in alignment with organizational policies. 

Job Requirements 

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

The position requires the ability to function successfully within the many expectations of a multi-purpose senior center as well as the ability to work independently.  The position requires a cooperative approach toward other staff, volunteers, and members of the community and the patience and compassion to respond to seniors.  English language proficiency is required.  

  

• Positive and welcoming attitude and behavior 

• Team oriented with leadership skills 

• Mission driven 

• Customer-service orientation 

• Effective verbal and written communication skills. Actively listens. 

• Professional, personal presentation 

• Knowledge of principles and processes for providing quality customer service 

• Knowledge of administrative and office procedures 

• Experience using computer, programs, and applications (Word, Excel, Outlook, Google, Zoom, MSC System, Donorsnap, Sonic, MySeniorCenter) 

• Multi-line phones and transferring 

• Excellent organizing and planning skills 

• Attention to detail 

• Actively looks for ways to help others 

• Reliable 

• Able to tolerate stress 

• Able to solve problems. 

• Flexible in constantly changing situations 

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute percent and ratio. 

• Able to effectively present information in one-on-one and small group situations. 

• Able to read, analyze and interpret general business and technical procedures. Ability to write business correspondence.  

• Able to apply common sense understanding to carry out instructions in written and verbal form.  

• Mandatory Training: Sonoma County APS Mandated Reporter 

 

EDUCATION AND EXPERIENCE 

 

• High school diploma or general education degree (GED); Bachelor’s degree from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience 

• Prior experience managing staff 

• Prior experience managing volunteers 

• Prior customer relations experience 

• Prior facility management experience 

 

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS 

The physical and environmental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

• Ability to stand and walk occasionally 

• Ability to sit frequently 

• Ability to use hand to finger, handle, or feel frequently  

• Ability to lift up to 25 pounds occasionally 

• Ability to walk up and down stairs occasionally 

• Ability to stoop, kneel, or crouch seldomly 

• Ability to hear and react to conversations and information given in a moderately noisy environment.