Volunteers are central to the work of OA. Over the past 20 years we have grown our volunteer network from 15 medical professionals to 1200 across 6 Bay area counties. This growth represents a great success in that volunteering with OA is a way for these doctors and nurses to give back to their local community in a meaningful way that improves the health, quality of life and ability to work for those in greatest need (in our case our target population is low-income, uninsured patients). A second success feature is that based on annual surveys of our volunteers there is a high level of satisfaction associated with volunteering with OA. Most indicate it is a valuable experience and that they want to continue volunteering and in some cases do even more. So engagement and retention represents another great success story for OA. Finally, a specific success is associated with what we call a Super Surgery Day when upwards of 30-35 patients received donated care on a Saturday morning. Typically there are 6-8 operation rooms going and as many as 100 medical volunteers who give up their Saturday mornings to come into the hospital to volunteer and help these patients in need. The energy and sense of team work is clearly evident on a Super Surgery day. While we only plan and execute 2 super surgery days each year, we plan over 40 smaller surgery sessions on week-ends at Kaiser facilities and non-Kaiser facilities integrate our patients into the weekly (non week-end) surgical calendar. This year 1700 patients will received donated care and the amount of charity care provided will exceed $17 million.

Katelyn Willoughby

Katelyn is fired up about communication, marketing, business development, and working with diverse leaders in the North Bay to help them carry out their missions.

Volunteers are central to the work of OA. Over the past 20 years we have grown our volunteer network from 15 medical professionals to 1200 across 6 Bay area counties. This growth represents a great success in that volunteering with OA is a way for these doctors and nurses to give back to their local community in a meaningful way that improves the health, quality of life and ability to work for those in greatest need (in our case our target population is low-income, uninsured patients). A second success feature is that based on annual surveys of our volunteers there is a high level of satisfaction associated with volunteering with OA. Most indicate it is a valuable experience and that they want to continue volunteering and in some cases do even more. So engagement and retention represents another great success story for OA. Finally, a specific success is associated with what we call a Super Surgery Day when upwards of 30-35 patients received donated care on a Saturday morning. Typically there are 6-8 operation rooms going and as many as 100 medical volunteers who give up their Saturday mornings to come into the hospital to volunteer and help these patients in need. The energy and sense of team work is clearly evident on a Super Surgery day. While we only plan and execute 2 super surgery days each year, we plan over 40 smaller surgery sessions on week-ends at Kaiser facilities and non-Kaiser facilities integrate our patients into the weekly (non week-end) surgical calendar. This year 1700 patients will received donated care and the amount of charity care provided will exceed $17 million.