Lunch and Learn: Advancing Equity Using Constituent Feedback (Free!)

1/14/2022 from 12:00 PM to 1:00 PM PT

High-quality listening can play an important role in helping nonprofits ensure they are centering their work on the voices and needs of the communities and clients they serve.  

In this session, you will learn highlights from Listen4Good’s five-step method for soliciting, interpreting, and responding to feedback from those you serve – all with a strong equity frame. You will also learn how feedback practices, when implemented systematically, can help you advance equity in your organization and shift decision-making to more directly share power with and incorporate clients. We will provide case studies for examination and discussion and utilize breakout sessions to enable participants to test-drive the core concepts.       

Learning Objectives: 

  • Organizations are introduced to key concepts such as feedback loops and high-quality listening practices. 
  • Organizations learn how feedback can be used to increase their impact and make their programs more responsive to client needs and effective. 
  • Organizations learn how feedback supports broader equity and inclusion goals. 
  • The session will include breakout rooms to facilitate immediate application of feedback principles and peer learning. 


Your Facilitator: Valerie Threlfall, Managing Director of Listen4Good
Valerie serves as Managing Director, Listen4Good, which is the signature feedback program of Fund for Shared Insight focused on building nonprofit capacity to sustainably and equitably listen to those they serve. As the founding director of Listen4Good, Valerie led the initial design of the offering and now oversees a coaching and central product and program team that has worked with more than 570 nonprofit organizations. She is considered to be an industry leader in the feedback space. She is also Principal of Ekouté Consulting, which advances the use of feedback to inform strategy and measurement efforts for social-sector organizations. Previously, Valerie served as founding director of the Center for Effective Philanthropy’s (CEP) YouthTruth project, scaling the project from an idea to a nationally recognized survey and data analysis organization that elevates youth feedback to inform educational decision-making. 

Any questions?
Contact May Congdon, Membership Engagement & Program Coordinator, at mcongdon@cvnl.org.


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